EJ Gift Cards Review

Market Review
#2

bought 13 Marriott gift cards across two orders. within 3 days of my purchase I checked each cards balance on the Marriott website. 7 of the gift cards had been used at least 10 months before my purchase and 2 of the gift cards were marked as fraudulent by Marriott. only 4 of the 13 gift cards were valid. that’s a terrible success rate.

in addition, their claims form only accepts one gift card per claim so I had to submit 9 claims. and even though they were quick to resolve my claims (within one day) I have to wait 21 days before my credit is received (still waiting).

edit (25 Oct 2019): today is day-21 and my refund has not been received. i’ll wait one more week before filing a fraud claim with my credit card.

#3

HI send us your claim number so we can expedite your refund. Please send an email to support@ ejgiftcards.com and mention you are a gift card wiki member.

#4

First time out of the gate, ordered at $50 Catherine’s gc for 37.50. Great price, ----but wait, it’s not valid. Submissions via their contact form 6 days ago with no response. Put in a “claim” today and also sent email to [email protected]. Waiting on refund and I would not try this site again unless I see a 100% turnaround on reviews. Wish I had read them prior. oh hey! I am a gift card wiki member (shouldn’t matter)

#6

Hi can you post your order id number?

#7

25748 is my order id

#8

Hi you refund was issued.

#9

This site seems like having a low success rate. The gift card I purchased also showed a 0 balance. I filed a claim 24 days ago and haven’t got any refund yet. If someone is here fixing the problem, please take a look into my order #25442.

#10

ORDER #25531
Bought a gift card on 5th Oct. The gift has no balance and cannot be used. Sent them several emails and filed claims. They still have not refunded me yet.

#11

Hi Your refund was issued

#12

Having the same issue here. Bought a gift card that was double-sold and used before I could. (Order #25631) Filed an immediate claim (Claim #3347) which was marked for approved full refund… now 20 days later, I still don’t have the refund on my credit card.

#13

Hi @WilliamK82 your refund was issued.

#14

They offer good deals. They take a long time to issue refunds on problem cards. Most card companies would issue a refund within a week or less. EJ takes at least 21 days to issue a refund from my experience.

#15

@waiguy yes we are working on this issue, the thing is we have a small team and we get alot of order so we just need some time to get to everyone.

#16

Hi any issues you can post here or send an email to support @ ejgiftcards.com and mention you are a wiki member. We try to get to everyone as soon as we to resolve any issues. @waiguy @WilliamK82 @yihao @cookie100317

1 Like
#17

ORDER #25531
Bought a gift card on 5th Oct. The gift has no balance and cannot be used. Sent them several emails and filed claims. They still have not refunded me yet.

#18

Should have know better. I figured I’d give them a shot. I’ve worked with a lot of small businesses and the beginning can be rocky. I don’t think this is the case with this guy. Bought a gift card to P.F. Chang’s. Received it and when I went to check the balance (wasn’t till the next day) online it showed $0. Emailed and haven’t heard back. Will be submitting fraud claim to my credit card company. Just don’t do it. This guy (and I do think it is one dude) is a fraud.

#19

@heathcliffbars hi did you file a claim with us? If so what is your claim number?

#20

@yihao your refund was issued.

#21

I purchased a Jamba Juice gift card which arrived with a zero balance upon first use. I submitted a claim with no response, and called with no response…emails and calls for a month before I gave up. Horrible to just leave customers out to dry!

#22

@CoachZ what is your claim number ?