I too bought a card - J Jill - and it was not valid. While they did say they would refund my credit card, it’s been two weeks and I still haven’t received the refund. Buy at your own risk.
What is your order number?
Hi @bwong,
You would have to contact Gift Card WIki about the incorrect listing. Everything is mapped correctly on our end so I am not sure what happened there.
I purchased $200 JJill cards on Nov 13. They were not valid cards. JJill said that they were store returns that are only allowed to be used by the original purchaser. So, they are fraudulent and worthless. I contacted EJ cards numerous times but heard nothing.
Hello, bought a $50 Nike gift card yesterday. Order #28576. Loaded it onto Nike account and said $50.
Checked the Nike account several hours later and the amount was $2.16.
I did not use the card. I’ve filed a claim, submitted a complaint and emailed support. My claim number is 3719.
I hope I get my money back. I hope they see one of my messages and fixes the problem.
Email from EJ support:
CLAIM STATUS: RESOLVED
Hi ,
Thank you for submitting your claim to ejgiftcards.comThis email is to notify you of your current claim status for claim ID 3719 that was placed on 2020-01-23 was updated. The current status of your claim is
RESOLVED
As a reminder it will take around 14 - 21 business days to investigate and resolve your claim.
What is going on here? Twice it says resolved but does not mention the resolution. And ends with needing 2-3 weeks to resolve.
I ordered 2 gift cards for Dairy Queen - 14 hours later I received an email that my order was cancelled and did not give a reason why. I know for sure that it wasn’t due to payment issues because my order total is showing as an approved pending charge in my bank transactions. Called the customer service number from the email and it went straight to voicemail.
First time buy Ej Gift cards for Marie Callenders $50.00 gc for $45.00 but not working & sent claim since 10/17/19 & don’t get any refund yet. Order#25454.
Placed an order (order number 29690) at 5:41 PM EST on February 15, 2020 for Fandango E-Gift card, a $25 value, which cost me $20 (20% off). Gift card was delivered at 6:37 PM by “Sam Smith” at [email protected]. At 6:54 I opened the email and checked the balance of the gift card on Fandango’s website and it said the balance is $1.96. This is a fraudulent website as I have not even used this card. I didn’t check for the reputation of EJ’s gift cards here until after I bought a card, and as you can see, the results are unfavorable. I do not recommend this site. It won’t even let me submit a claim on their website. I am calling my credit card company once the charge posts to dispute my $20 charge because this is very terrible customer service and I am witnessing bad business practices. It would be to Gift Card Wiki’s benefit to no longer list this site’s gift cards.
good luck I got a claim number for my bad card and that’s all I got
I was fortunate and had success. Purchased two Lowe’s gift cards. They were valid and I used them within minutes of receiving them. Sounds like they might be hit or miss.
purchased a $500 lowes gift card this morning and received email with gift card at 12:37PM. tried to pay the purchase with this gift card in Lowes store at 3:55PM today, but it shows 0 balance. I filed claim half hour ago and will come here to update the claim once refund received.
My order number #30303
I purchased BrylaneHome gift certificates on January 27, 2020. I attempted to use it the first day I received it and found it was an invalid number and they wouldn’t except it. I contacted EJ gift cards immediately and was told it would be reviewed and at least a month before I received a refund. This is unacceptable to begin with. that’s way too long to hold your money. My order number is 28766 for the amount of $105. I would like to be refunded immediately. Thank you
I had just purchased 2 gift cards, Barnes and Noble, and Cinemark. The Barnes and Noble worked, but the Cinemark was already registered to another email, filed a claim, but have heard nothing back.
claim id is: 3936
Ejgiftcards has far to many complaints. I have been trying to connect with them regarding a $300 Maurices egift card they sold to me with only a $7.29 value. I immediately filed a claim with them and contacted them on 9 separate occasions since January 10, 2020 with only a response that it is resolved? No they still have issued no refund of the money they collected. claim#3670. Why do they have so many complaints? These matters can easily be resolved, unless they are not honest. Avoid them!!! Look at the Better Business Bureau report.
I placed an order (27359) for 2 gift cards and when i went to use them within a few days they had 0.00 value. I contacted EJ and they said they would issue a credit. They never did and are not responding to my requests. If you are reading this EJ please take care of immediately.
@larrabeecn we are working on your claim. It should be updated shortly
updated @larrabeecn: We finished investigating your claim we can issue you a refund on friday or send you a new gift card on friday. Please email us letting us know which you prefer. I check in here once every few days but if you email us we can respond sooner.
Thanks.