@waiguy yes we are working on this issue, the thing is we have a small team and we get alot of order so we just need some time to get to everyone.
Hi any issues you can post here or send an email to support @ ejgiftcards.com and mention you are a wiki member. We try to get to everyone as soon as we to resolve any issues. @waiguy @WilliamK82 @yihao @cookie100317
1 Like
ORDER #25531
Bought a gift card on 5th Oct. The gift has no balance and cannot be used. Sent them several emails and filed claims. They still have not refunded me yet.
Should have know better. I figured I’d give them a shot. I’ve worked with a lot of small businesses and the beginning can be rocky. I don’t think this is the case with this guy. Bought a gift card to P.F. Chang’s. Received it and when I went to check the balance (wasn’t till the next day) online it showed $0. Emailed and haven’t heard back. Will be submitting fraud claim to my credit card company. Just don’t do it. This guy (and I do think it is one dude) is a fraud.
I purchased a Jamba Juice gift card which arrived with a zero balance upon first use. I submitted a claim with no response, and called with no response…emails and calls for a month before I gave up. Horrible to just leave customers out to dry!
My claim number is 2441
Ordered an amazon gc from ejgiftcards thru giftcardwiki, but got an AMC gc.
This kind of experience is really like a box of chocolates, you never know what you’re going to get.
I too bought a card - J Jill - and it was not valid. While they did say they would refund my credit card, it’s been two weeks and I still haven’t received the refund. Buy at your own risk.
What is your order number?
Hi @bwong,
You would have to contact Gift Card WIki about the incorrect listing. Everything is mapped correctly on our end so I am not sure what happened there.
I purchased $200 JJill cards on Nov 13. They were not valid cards. JJill said that they were store returns that are only allowed to be used by the original purchaser. So, they are fraudulent and worthless. I contacted EJ cards numerous times but heard nothing.
Hello, bought a $50 Nike gift card yesterday. Order #28576. Loaded it onto Nike account and said $50.
Checked the Nike account several hours later and the amount was $2.16.
I did not use the card. I’ve filed a claim, submitted a complaint and emailed support. My claim number is 3719.
I hope I get my money back. I hope they see one of my messages and fixes the problem.
Email from EJ support:
CLAIM STATUS: RESOLVED
Hi ,
Thank you for submitting your claim to ejgiftcards.comThis email is to notify you of your current claim status for claim ID 3719 that was placed on 2020-01-23 was updated. The current status of your claim is
RESOLVED
As a reminder it will take around 14 - 21 business days to investigate and resolve your claim.
What is going on here? Twice it says resolved but does not mention the resolution. And ends with needing 2-3 weeks to resolve.
I ordered 2 gift cards for Dairy Queen - 14 hours later I received an email that my order was cancelled and did not give a reason why. I know for sure that it wasn’t due to payment issues because my order total is showing as an approved pending charge in my bank transactions. Called the customer service number from the email and it went straight to voicemail.
First time buy Ej Gift cards for Marie Callenders $50.00 gc for $45.00 but not working & sent claim since 10/17/19 & don’t get any refund yet. Order#25454.