My Frustrating Experience with Etihad Guest Customer Service and the Virtual Visa Rewar

Good morning everyone, I hope your week is going well. I have a rant to get off my chest about Etihad Guest customer service and the Etihad Reward Card app. Long story short, 2,500 Etihad Miles expired while my account was suspended and I wasted 907 Etihad Miles on a $5 Amazon gift card balance reload. I understand that the previous sentence makes no sense, but if you will indulge me, here is the complete story...

I received an email from AwardWallet on September 23, that my 2,500 Etihad Miles were going to expire in 7 days on September 30. I received a reminder email from AwardWallet a month earlier about these expiring miles, so I transferred 1,000 American Express Membership Rewards Points to my Etihad account because I *assumed* that receiving more miles would keep my current stash of Etihad Miles from expiring. Wrong!

The post My Frustrating Experience with Etihad Guest Customer Service and the Virtual Visa Reward Card App #rant first appeared on Travel with Grant.

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By Grant