I paid for a giftcard yesterday, and received two automated emails stating it would take up to 12 hours. I never got the approved email after 12 hours, so I logged into esaving's website and looked at my account.
In my account was the assigned gift card number and the pin. I went to use it and the merchant said the card number was good, but there were no funds on the card!
I called the esaving's listed phone number during their business hours and no one answered the phone. Instead I was asked to leave a voice mail, which I did along with my phone number.
Then I went back to the site and attempted to use their web page contact page to send a message, including my order number. When I submitted the message, their website page said "We will process and reply within 3-5 business days". Today is Friday, February 3, 2017. That means they won't even reply to my message until as late as a full calendar week!
There is no Live Chat
There is no phone number that is answer,
There is no method of getting an answer to my zero balance gift for up to another week.
What is worse, it appears they have a company email address assigned to their paypal merchant account that goes to a website in Vietnam and the website is suspended. They may be able to get paypal emails to a suspended website, but when the website home page is out of business, I worry.
I am hopeful I can get the card loaded as promised. If not, then I will take the next steps.
PS: If esaving is reading this message, there is no need to ask me to email support (at) esaving.com. I already did that today. Just reply to my email with the correction.