Planning a trip through Chase Travel and need assistance? The Chase Travel customer service help desk can help with reservations, changes, cancellations, travel benefits, and other booking-related questions.
How to Get Help With Chase Travel
If you have a question about a Chase Travel booking, start by checking your reservation details and the confirmation information associated with your trip. Having your booking information available can make it easier for a representative to locate your reservation and assist you.
Common reasons customers contact Chase Travel customer service include:
- Flight reservations: Changes, cancellations, schedule questions, and itinerary assistance.
- Hotel reservations: Booking modifications, cancellations, and reservation questions.
- Car rentals: Changes to rental reservations, pickup details, and cancellation assistance.
- Travel packages and activities: Questions about eligible reservations and booking details.
- Travel rewards: Questions about using Chase Ultimate Rewards points toward travel.
- Refunds and credits: Assistance understanding refunds, credits, or other adjustments after a cancellation or change.
Before Contacting Customer Service
To help resolve your issue efficiently, have the following information ready:
- Your Chase Travel reservation or confirmation number.
- The name used for the reservation.
- Your travel dates and destination.
- Details about the issue or change you need to make.
- Any relevant emails or confirmation documents.
Changes and Cancellations
Travel providers have different policies regarding changes and cancellations. Before requesting a change or cancellation, review the terms associated with your specific reservation. Some bookings may have deadlines, fees, restrictions, or nonrefundable conditions.
If your airline, hotel, or rental company has changed or canceled your reservation, contact the appropriate travel support channel as soon as possible for assistance with available options.
Chase Ultimate Rewards Travel Questions
Customers using Chase Ultimate Rewards points for travel may also have questions about applying points toward eligible travel purchases, booking travel, or understanding the terms associated with their rewards.
For account-specific information, use Chase’s official customer-service channels and sign in to your Chase account when appropriate.
Staying Safe
Be cautious of websites or phone numbers claiming to provide Chase Travel support but asking for sensitive information through unofficial channels. For account or reservation assistance, use official Chase resources rather than relying on contact information from an unfamiliar website, email, or social-media post.
Need More Help?
For the most accurate and current contact information, visit the official Chase website or use the customer-service information available through your Chase account. When contacting support, keep your reservation information available so the representative can quickly identify your booking.
Tip: If your issue involves a trip departing soon, clearly explain your travel date and the specific problem when contacting customer service.